Case Study: How RSM is Transforming Tax and Consulting with AI

RSM US LLP is a leading provider of assurance, tax, and consulting services to the middle market, dedicated to empowering clients and professionals through innovative solutions. As artificial intelligence (AI) continues to reshape industries, RSM has embraced AI-driven strategies to enhance decision-making, improve operational efficiencies, and provide deeper insights for their clients. With a strong commitment to responsible AI governance, RSM ensures that AI implementations align with ethical, regulatory, and business strategy considerations.

Key Takeaways

• RSM’s AI Governance Framework integrates best practices to ensure compliance, ethical AI use, and risk mitigation.
• RSM has partnered with Blue J and Additive to implement generative AI for enhanced tax research, automation, and compliance.
• RSM provides AI-driven solutions across multiple domains, including digital strategy, policy management, and advanced analytics.
• AI enables RSM clients to process tax documents efficiently, extract insights, and enhance customer experiences.
• AI integration is structured to align with business goals while minimizing operational disruption.

Approach

RSM’s approach to AI focuses on three key areas: AI governance and strategy, AI consulting and solution selection, and operational AI integration. AI governance and strategy involve establishing an AI risk management framework that aligns with ethical, regulatory, and business requirements. AI consulting and solution selection help businesses maximize ROI by assessing use cases and selecting the right AI solutions. Operational AI integration ensures that AI tools enhance efficiency and decision-making while minimizing disruption to existing business processes.

Implementation

AI governance and risk management at RSM are guided by an AI Governance Framework that incorporates elements from multiple international regulatory and ethical AI standards, such as the NIST AI Risk Management Framework and the EU Artificial Intelligence Act. This ensures that AI applications remain compliant, transparent, and aligned with business objectives. Generative AI has been integrated into tax services through strategic partnerships. RSM’s collaboration with Blue J has resulted in the implementation of Ask Blue J, a generative AI tool designed to enhance tax research and analysis by streamlining complex tax compliance and planning processes.

The partnership with Additive has introduced AI-driven automation into tax workflow management, reducing manual effort and improving accuracy through automated data extraction and processing for tax documents such as K-1 and K-3 forms. Additionally, RSM offers AI consulting and digital strategy services, including AI briefings for executives, advanced analytics, and AI-driven insights to empower businesses with enhanced decision-making capabilities.

Results

AI implementation at RSM has led to significant efficiency gains by reducing manual processing times, particularly in tax document management. AI-powered insights have enhanced decision-making and led to more informed and strategic tax and business decisions. Automation has improved accuracy by minimizing human errors in tax and compliance processes. Furthermore, RSM’s AI solutions are designed to be scalable and adaptable, ensuring seamless integration without disrupting core business operations.

Challenges and Barriers

Despite its successes, AI implementation at RSM has faced challenges such as ensuring compliance with complex regulatory requirements, managing change to facilitate AI adoption, and mitigating bias in AI models. The integration of AI into existing systems also requires continuous optimization to ensure seamless adoption within legacy business processes. RSM’s AI governance framework plays a crucial role in addressing these challenges by ensuring responsible AI usage and alignment with regulatory standards.

Future Outlook

Looking ahead, RSM will continue expanding AI applications in tax, compliance, and consulting services to improve efficiency and client outcomes. The firm plans to enhance AI governance frameworks to stay ahead of evolving regulatory and ethical AI requirements while leveraging emerging AI technologies, including generative AI advancements, to drive further innovation. By scaling AI solutions across industries, RSM aims to help middle-market businesses harness AI’s full potential.

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Sources:
rsmus.com
Blue J Announces Generative AI Collaboration with RSM
RSM US partners with Additive for generative AI tax solutions

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